About Safeloans
"We have been trading since 1989 and have over 20 Years experience in the Credit Industry, We are members of the highly regarded CCA (Consumer Credit Association) No 8115 BCCA (British Cheque & Credit Association)No 4513.
Safeloans Limited is Licensed by the,
OFT (Office of Fair Trading) No 271778,
ICO (Information Commissioners Office) No Z5762535
Complaints
If you are not satisfied with any aspect of our service please let us know of your concern in writing. We will endeavour to reach a satisfactory resolution within 5 Working Days. We are members of the Consumer Credit Association (CCA)
and as such are required to provide high standards of business and consumer relations in the consumer credit industry. If you are not satisfied with our response to your complaint you can make a formal complaint to the CCA by telephone, e-mail, letter.
Complaints Department
Consumer Credit Association
Queens House
Queens Road
Chester CH1 3BQ
Tel: 01244 312044 Fax: 01244 318035
e-mail: complaints@ccauk.org
Your complaint will be acknowledged in writing within 5 working days.
The Head of the team at the CCA responsible for dealing with your complaint will contact us and fully investigate your complaint. They will make every effort to reply to you with a final response within 15 working days. If this is not possible, the CCA will issue to you a progress report informing you of the status of the investigation and giving a date when a final response letter will be provided.
If you are not satisfied with the above response, the CCA will refer your complaint to the Director of the Consumer Credit Association. The Director will investigate your complaint and respond to you within 10 working days. If this is not possible, we will agree a date with you when a response will be provided.
If you have followed the above procedure and, in the unlikely event that you are still dissatisfied, you can take your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800 Fax: 020 7964 1001
You must refer your complaint to the Financial Ombudsman Service within six months of our final response
For further details regarding our complaints procedure please contact us at.
Safeloans Limited T / A Paydayok
1st & 2nd Floor
30 Church Street
CR0 1RB
Tel 0800 5876584
Fax 0208 6800666
Email info@safeloans.co.uk